Support
Frequently asked questions
Tap a question to expand it. Can't find your answer? See Contact below.
Getting started
What is Punkin?+
Punkin is your AI nutrition coach — it learns your goals, preferences, and habits, then helps you plan meals, track macros, and stay consistent without needing to count every calorie by hand.
How does Punkin calculate my calorie and macro targets?+
During onboarding, Punkin uses your goals, activity level, and body stats to calculate a daily calorie target and a protein/carb/fat/fiber breakdown. You can see and adjust these anytime from your profile.
Do I need to log every meal manually?+
No. You can tap a recipe recommendation, ask Punkin what to eat, or log a meal by hand — whichever fits how you actually eat day to day.
Can I use Punkin without setting dietary restrictions or allergies?+
You can, but we strongly recommend adding them. Punkin uses your allergies to filter out unsafe recipes automatically, not just flag them.
Meals & recipes
Where do Punkin's recipes come from?+
A mix of original Punkin recipes and a curated library sourced from Spoonacular's recipe database, each with full nutrition info, ingredients, and step-by-step instructions.
Are recipe photos real photos of the dish?+
Yes — each recipe has an actual photo, either from its original source or generated to match that specific dish, so what you see is what you're making.
How does Punkin keep recipes allergy-safe?+
Every recipe is checked against your declared allergies before it's ever shown to you — recipes that conflict are removed from your results entirely, not just labeled.
Can I swap out a recommended meal?+
Yes, tap "Swap" on any recommendation to get a different option that still fits your macros.
What if I don't like a recipe Punkin suggests?+
Tell it why (too much work, don't like an ingredient, etc.) when you pass on it — Punkin uses that to make better suggestions over time.
Can I save recipes I like?+
Yes, tap the heart icon on any recipe to save it to your Favorites for quick access later.
Macros & tracking
How do I log a meal I made myself?+
Use Manual Entry on the My Macros screen, or snap a photo of your plate and Punkin will estimate the calories and macros for you. Macro and calorie values shown in Punkin are estimates calculated from standard USDA and ingredient-database sources. Actual nutritional content can vary based on specific brands, preparation methods, and portion sizes. These estimates are intended to support general wellness goals and should not be used as a substitute for professional nutrition or medical advice.
Can I edit a meal after I've logged it?+
Yes, tap any meal in your day's list to edit its macros or delete it entirely.
Does choosing a meal from Home automatically count toward my daily macros?+
Yes — picking a meal is treated as "I'm eating this," so it's logged to your day immediately, no extra step needed.
What's the difference between what's free and what's Premium on My Macros?+
Your calorie total, meal log, and manual entry are free for everyone. The detailed protein/carbs/fat/fiber breakdown is a Premium feature.
Punkin AI & personality
What can I actually ask Punkin?+
Meal ideas, swaps, "what can I make with what I have," grocery help, or general nutrition questions — it's a real conversation, not a fixed menu.
What's "Punkin's Personality"?+
A setting that controls how playful or straightforward Punkin's tone is in chat — Standard, More Playful, or Less Playful, your choice.
What are the proactive check-ins Punkin sends me?+
Occasional, relevant nudges — like your pantry running stale or noticing a pattern in what you're rejecting — not generic reminders. You control how often (or if) they show up in settings.
What is the Weekly Review?+
A short, personalized look back at your week: what went well, a pattern Punkin noticed, and one thing worth trying next.
Can I see what Punkin has learned about me?+
Yes — "What Punkin Remembers" shows every learned preference, and you can delete any of them or reset everything at once.
Premium & billing
What does Premium include?+
Unlimited Ask Punkin conversations, unlimited saved favorites and meal swaps, the full My Macros breakdown, Weekly Review, Eating Out (menu scan + restaurant search), camera pantry scanning, and deeper AI personalization.
Is there a free trial?+
Yes, 7 days free with full Premium access. If you don't cancel at least 24 hours before it ends, you'll be automatically charged and enrolled in a recurring subscription.
How much does Premium cost?+
$7.99/month or $79.99/year. There's no offline mode — Punkin needs a connection to work.
How do I cancel my subscription?+
Anytime, through your App Store or Google Play account settings — Punkin doesn't handle billing directly, so cancellation goes through whichever store you subscribed with.
Privacy, safety & support
Does Punkin give medical advice?+
No. Punkin factors in allergies and any medical conditions you share to shape its suggestions, but it never gives medical or dosing advice — always check with your doctor for that.
What do I do if something's broken, or I have feedback?+
Bugs → bugs@punkin.app. General support → support@punkin.app. Feedback or ideas → comment@punkin.app.
How do I delete my account?+
You can delete your account directly in the app under My Punkin → Settings → Delete Account, or submit a request anytime at our account deletion page. We'll confirm and permanently delete your account and data within 30 days.